On Sunday, April 22, the New York Times featured an article,
The Flight from Conversation (www.nytimes.com/2012/04/22/opinion/sunday/the-flight-from-conversation.html
). For one moment I felt I had preluded
the Times with last week’s blog. The
truth is that this topic is and will become a national conversation among those
that still possess conversational skills.
Social silence is the inevitable.
The idea did not come from the tables of multi-generational
families silently gathered together in public, the parties of young people silently
glued to their devices, or the consistent checking of personal devices as
though they were causing unstoppable muscle spasms; it was the Titanic!
PBS debuted a reenactment of what allegedly took place below
decks in the engineering rooms and the boiler level before the Titanic sank. Quickly assessing the damage and realizing
the ship could not withhold the pressure of the water rapidly rushing below the
decks, the men examined the blue prints of the miles of electrical wiring. They
fought until the very end to rewire the lights and keep the ship lit, saving
hundreds of lives.
Men kept stoking the boilers, which balanced the ship,
allowing the ship to stay afloat an estimated 30 -60 minutes longer. The
dedicated men choose to stay below rather than saving themselves. Rapid brainstorming, quick communication and
the dedication of these courageous men allowed passengers to find the few
lifeboats.
A while back I was in New York for a summer electrical
blackout. It was a hot afternoon only a
few years after 9/11 and anxiety was high.
With no information, everyone was outside on phones checking in with
family and friends hoping to find out what happened. As cell phone towers lost power more phones
went dark.
You may laugh here, but as a seasoned traveler my first aid
kit contains a tiny battery operated radio and a flashlight that reside full
time in my bag. As the news of a major
electrical grid failure came across my radio, strangers gathered to hear the
news. The information was passed around
verbally and then spread via cell phones.
I immediately went to
the closest super market chain. Not only
was it closed but all the employees were sitting on the curb telling everyone, “We are closed. Can’t open the registers, no electricity.”
I told several workers that there is
manual button that can pop the drawer open.
Begrudgingly they responded, “But
we won’t be able to make change.”
Two doors down at the mom & pop market, one guy was
manning the change box with a calculator and another was making sandwiches
using all the deli meat and cheese. All
the 6 packs were being broken up and sold individually. They sold almost everything in less than an
hour. The unopened chains throughout the
city lost everything perishable and wasted a huge sales opportunity.
One of my friends felt that there was nothing really
strategic in what the mom & pop group did.
“Really?” I responded. “Assessing
the situation, determining a need, saving their inventory, their insurance, and
helping out the community – it all worked for me.”


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